CSG CARES!
At the Convenience Services Group, our employees care about each AND our clients. The motto we live by at CSG is: CSG C-A-R-E-S C – Committed: Living your customer service vision. You perform your tasks with the customer in mind and you act on your belief that service is important. A – Attentive: Listening to identify needs and wants. You pay attention to verbal and nonverbal cues to better understand the customer’s frame of mind. You ask open-ended questions and repeat back so that the customer knows they are being heard. R – Responsive: Taking action that shows you care. You are available to the customer. You acknowledge and validate their feelings, address concerns, offer solutions, and gain specific agreements. And you express appreciation for their business. E – Empowered: Unleashing the full extent of your power. You are aware of all company policies and practices. You continuously increase your knowledge about your job. You are aware of the power you have to create a loyal customer with every interaction. You are empowered to handle all customer situations.